Health & Medical Issues

Sometimes, grooming a dog can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. Please ensure that you make us aware of any medical conditions prior to your appointment. 

 

All medical expenses for veterinary care will be covered by the pet's owner upon signing the agreement. If your dog suffers from any skin conditions which require a specific shampoo treatment, this must be provided by the owner.  We only use high quality, hypoallergenic products when grooming therefore preventing the risk of any negative skin reactions.
 

Accidents

Although accidents are extremely rare, there is a risk when dealing with animals.  Grooming equipment is sharp, and although we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. In most cases this can happen when an animal is wiggling or moving around.  Your pet’s safety and comfort is our number one priority. In the event an accident does occur, you will be notified immediately. Puppaloops Dog Grooming is covered by insurance from Petplan.

 

Puppaloops Dog Grooming will not be responsible for the accidental death of a dog as a result of an underlying medical condition. Should Puppaloops Dog Grooming determine, at its sole discretion, that urgent veterinary care is required, I agree to pay all associated fees and costs. If my pet's vet is not available, I authorise Puppaloops Dog Grooming to use their chosen vet.
 

Matting

Animals with severely matted coats require extra attention. Mats in an animal’s coat grow tight, and can ultimately damage and tear the animal's skin, which provides a breeding ground for parasite infestations. Puppaloops Dog Grooming will not cause serious or undue stress to your pet by dematting. Mats can be very difficult to remove, and may require the pet to be shaved. Removing a heavily matted coat can cause nicks, cuts or abrasions due to skin growths trapped in the mats. Heavy matting can also trap moisture and urine near the pet's skin allowing mould, fungus or bacteria to grow, producing skin irritations that existed prior to the grooming process. Puppaloops Dog Grooming is not responsible for after-effects of mat removal which can include but are not limited to itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. In some cases, pets may also exhibit brief behavioural changes. Prevention is the best defence by scheduling regular grooming appointments every 4-6 weeks. 

 

If your pet needs to be shaved to remove matting, by signing the form you acknowledge that you agree to this procedure, and any risk. There will be an additional charge for this process: it is time consuming, and causes extra wear and tear on grooming equipment. We will apply antiseptic serums on any affected areas to calm any irritations down.

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Refusal Of Services

I agree that I have truthfully informed Puppaloops Dog Grooming if my pet has ever bitten another animal or a human, or if they have any other aggressive tendencies. I agree and understand that I will be held solely responsible for any injury, harm or damage to property caused by my pet. Puppaloops Dog Grooming has the right to refuse any services at any time. 

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In the event that your pet is too stressed or becomes dangerous to groom, I have the right to refuse, stop, or cancel grooming services at any time before, during, or after grooming and you will be charged a grooming fee (for what was done up until that point).

 

Puppaloops Dog Grooming also reserves the right to refuse to groom a pet in an unsatisfactory state, including, but not limited to fleas, ticks, other parasites or kennel cough.

 

Puppaloops Dog Grooming will not tolerate any abusive behaviour towards staff  by any of our customers. Aggressive and disrespectful behaviour will result in a refusal of services and a ban from the grooming studio.

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Grooming Aids

I understand that Puppaloops Dog Grooming uses a number of grooming aids to keep my dog safe. These include the use of a safety neck strap, waist supports and muzzles where necessary. 

 

Muzzling does not harm your pet and protects both the pet and the groomer. In some cases, muzzling may even calm a stressed animal, allowing the grooming process to continue. If your pet still acts in a way that is dangerous, Puppaloops Dog Grooming has the right to stop grooming services at any time and a service fee will be collected. We do not muzzle unless your pet gives us a reason to. Other methods are used to calm your pet, muzzling is a last resort. All Restraints are ethical and are used to keep your dog and our staff safe.
 

During Your Dog's Appointment

Once your dog's groom is completed you will be notified to come and collect your dog, please do not return to the studio before you are contacted. 

 

Every effort will be made to ensure your pet is groomed as safely as possible, but an excited pet can be dangerous to continue to work on.  If you have any questions during grooming please contact the studio. 

 

I understand that Puppaloops Dog Grooming may not be able to complete the groom if I disturb the grooming process to the point my dog becomes too excited and dangerous to work on and I agree to pay for the full price of the groom. 

 

Parasites Such as Fleas & Ticks

I understand that Puppaloops Dog Grooming is a flea-free studio and should I arrive for my appointment and my dog is found to have fleas, Puppaloops will charge an extra fee of up to 50%. Whilst every effort is made to ensure dogs do not enter the studio with fleas, occasionally they can be missed.

 

I understand that should Puppaloops Dog Grooming find my dog to have fleas during the grooming process my dog will be given a flea bath at my expense of £10. This fee covers the cost of the treatment as well as fumigation of the studio afterwards. Please keep up to date with preventative treatment. 

 

Puppaloops Dog Grooming does not accept responsibility of fleas found on dogs after their appointment. Ticks will be removed free of charge and you will be notified if any are found. 

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Cancellations

Puppaloops Dog Grooming operates a strict policy on missed appointments and I agree that if I need to change an appointment I will notify Puppaloops Dog Grooming no less than 24 hours before the booked appointment. If insufficient notice is given, I agree to pay 50% of the estimated grooming charges. If appointments are missed on a regular basis, pre-payment will be required or services may be refused. 

 

Appointments booked for more than 2 dogs at a time will require a deposit of 50% of the estimated grooming cost to secure the booking. This is because such a large appointment slot can cause large losses if appointments are missed. I understand that this deposit is non refundable should I miss my appointment or cancel less than 24 hours before the appointment. 

 

If you arrive more than 15 minutes late to your appointment we may not be able to accommodate you and you will be charged a cancellation fee.  

 

Satisfaction

Your satisfaction is important to Puppaloops Dog Grooming. If you are unhappy for any reason, and would like something adjusted, we will be happy to make any style adjustments up to 3 days after your appointment, this does not include a bath and blow-dry. I understand that after this time my dog will require a new appointment and I will be charged a grooming fee of some kind.

 

Photographs and Media Content

Puppaloops Dog Grooming may take photographs or videos of your dog for client file and for company website and social media. All photos taken are the property of Puppaloops Dog Grooming.